"4/24/2013 - I went to Jim's looking for an SUV for my wife. We have 2 small children so a realiable vehicle is very important for us. They had a good range of vehicles and we received a friendly reception.
The customer service we have received so far has been absolutely excellent. We live about 6 miles away, and for our test drive they let us take the vehicle home to see if it fits in our garage ok.
All of the cars come with 1 months warranty, some with 3 months. I found a few issues during the test drive which they said they would fix. However, George's advice was for us to take it home for a few days to see if we find any other issues so they can all be fixed at once. We found 2 other little issues in the first week. Today we took it back in to get it fixed and sure enough, good to their word, they have offered to fix all of the issues by the end of tomorrow.
I am always slightly nervous when buying a used car, but the experience I have received from the Jim's team has been absolutely first class. I have even asked them to find me a cheap run around sports car for myself now.